Do you offer free shipping?
Yes! At KenRelief, we offer FREE standard shipping on all orders.
Can I track my order?
Yes. Once your order dispatches, you will receive an email with a tracking link and number. Please allow up to 48 hours for the tracking status to update.
Will I have to pay taxes and duties?
Depending on your delivery destination, your order may be subject to local import duties and taxes. These charges are the responsibility of the customer. Please consult your local customs office for details.
What happens if my item is lost, stolen, or damaged?
Every item is thoroughly inspected before leaving our warehouse. Because we rely on third-party shipping carriers, KenRelief is not liable for carrier damage, loss in transit, stolen packages, or errors in the shipping address provided at checkout.
If your package arrives damaged or goes missing, please file a claim directly with the shipping carrier. While carrier issues are outside our control, our team is always happy to offer guidance where we can.
Need Help?
If you have any questions about your order, reach out to us at [email protected].