At KenRelief, customer satisfaction is our top priority. Please review our policy below regarding returns, refunds, exchanges, and order cancellations.
Returns & Eligibility
Our return policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- Defect Requirement: Returns are generally accepted only for items with proven functional defects.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Original Packaging: Items must be returned in their original packaging.
- Change of Mind: We do not offer refunds for simple change of mind; however, exceptional circumstances may be considered on a case-by-case basis with satisfactory proof of purchase.
Non-Returnable Items
For health, safety, and logistical reasons, certain items cannot be returned:
- Gift cards
- Custom-made products
- Downloadable software products
- Intimate or sanitary goods
- Health and personal care items
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Hazardous materials or flammable liquids/gases
How to Initiate a Return
To start a return, please contact us at [email protected] with your proof of purchase and details regarding the defect.
Refunds Process
- Inspection & Notification: Once your returned item is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
- Refund Amount: Please note that original shipping costs are non-refundable and will be deducted from your total refund amount.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account balance.
- Contact your credit card company, as it may take several business days for the post to display.
- Contact your bank to check for pending processing times.
- If you have completed these steps and still have not received your refund, please reach out to us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the exact same item, please send an email to [email protected].
Order Cancellations
- Cancellations are accepted only for full-priced items within 60 minutes of placing your order.
- Because we process orders rapidly, cancellations are extremely time-sensitive. If you need to cancel, email us immediately at [email protected].
Return Shipping Guidelines
- Shipping Costs: You are responsible for paying all shipping fees associated with returning your item. Shipping costs are non-refundable.
- Delivery Times: Depending on your location, the time it takes for an exchanged product to reach you may vary.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.